Our Support team can assist with a variety of data imports into WorkRamp. Below is a list of imports along with the template that is required for our team to process on the backend.
Customer Learning Cloud
User imports - import_academy_users_template.csv
This import is run silently to create or update user data.
User_email should reflect the email address of your contact.
First Name should reflect the first name of your contact.
Last Name should reflect the last name of your contact.
🚨Please Note:
Users aren't sent invitation emails when they are added through the Support import process. If you are using email+password as your login method, users will need to use the Forgot Password function to set their password.
Importing additional registration field values is not supported.
Historical data imports - import_academy_completed_assignments_template.csv
We can import historical data for Guides, SCORM, Resources, Paths, and Certifications that exist in the Academy.
Download and fill the template for the applicable Guides, SCORM, Resources, Paths, and Certifications you have published in your WorkRamp Academy
Each row should represent an active WorkRamp contact and include the “content_id” of the Guide, SCORM, or Resource, which is found on the training overview page (click once on the training from its content folder and then reference the URL on your browser):
User_email should match the email address of an active WorkRamp contact. If the user does not have an active WorkRamp account, please reference our instructions above on importing contact accounts.
Registered_date should reflect the date the contact was enrolled into the training. Required format for the date is: MM/DD/YYYY
Completed_date should reflect the date the contact completed the training. Required format for the date is: MM/DD/YYYY
Import Awarded Academy Certificates - award academy certifications.csv
When importing data for Certifications, we recommend you also download and fill this template for the Certifications you have published in your WorkRamp Academy:
Email should exactly match the email address of an active WorkRamp contact.
Cert_id is found in the URL on the Certification Settings page:
Awarded_at should reflect the date the certificate was awarded to the contact. Use the format provided in this example: MM/DD/YYYY
Expires_at should reflect the date the certification expires. This is an optional column and should only be used if also using the expiration settings for your Certification. Use the format provided in this example: MM/DD/YYYY
Email the completed csv file to support@workramp.com. Our team will do our best to clarify any data discrepancies with you and import the data within a few business days.
You are welcome to send our team a smaller subset of sample data to become more familiar with the import process before sending over additional data.
🚨Please Note:
To avoid triggering notifications when importing data for Certifications, we strongly recommend turning off Certification emails from each applicable Certification’s Settings. Toggle off “Send email to users when they have earned/failed this certification”.
Data imports may be blocked if training is restricted behind Segments. Please remove any Segment restrictions before importing data.
When importing data for Paths or Certifications, be sure to include all Guide, SCORM, or Resource content IDs that make up the Path or Certification on the csv file.
Importing dates reflecting partial completion progress is not supported.