SSO instances need unique links to work, so if your company is part of another company or vice versa, and the same SSO is being used, it will error out. This article will help walk through a way to allow for the same SSO setup to be used in different WorkRamp instances
In general, the first instance can set up its Azure / Entra instance as normal by following our help documentation
The second instance will need to do the same and then:
Go to the Enterprise Application -> Single sign-on -> Attributes & Claims.
Click Edit on the "User Attributes & Claims" section.
Open Advanced settings (or "Advanced SAML claims options") > Edit
Check the box for Append application ID to issuer (should be the second box)
This should now give a customized Entity ID to make it unique. It will be your original Entity IT + your App ID. This “App ID” value is in the column when you're on that screen with your various apps.
As an example, this will mean that the first instance uses the link - https://sts.windows.net/[orginalentityID]
And the second instance will use a unique version - https://sts.windows.net/[orginalentityID]/[AppID]