Practice the conversations that matter, before they happen.
Whether your teams are preparing to close deals, resolve complex customer issues, or navigate sensitive HR conversations, Practice helps them perform when it matters most.
Build confidence and drive stronger performance through AI-powered roleplay in a safe, judgement-free environment.
Practice is built directly into Learn:Up. Creating simulations, assigning them to learners, managing permissions, and tracking progress can all be done from within Learn:Up - no separate logins or additional tools required.
Try Practice
Get full access to Practice directly within your Learn:Up instance, free for up to 30 days. Eligibility conditions apply. Request a demo here or speak to your Account Manager or Customer Success Executive for more information.
What is Practice?
Practice is a simulation builder and AI-powered practice environment that lets your teams rehearse high-stakes conversations before they happen in real life.
Rather than learning from static content or running live role-plays, learners have live, voice-based or text-based conversations with AI characters. These characters have personalities, backstories, and emotional responses. They push back, ask tough questions, and respond naturally - just like a real conversation.
Every simulation is built and owned by your organisation. You define the scenario, the character, and the scoring criteria across three dedicated steps - Set the Scene, Success Criteria, and Character. Each step has its own prompt box, so you can build up the story of your roleplay one piece at a time rather than trying to capture everything in a single description. The AI populates each section for you as you go, which you can then customise as much or as little as you like.
What can you use it for?
Practice is flexible enough to cover almost any conversation-based scenario. Common use cases include:
Sales enablement - Practise objection handling, discovery calls, pricing conversations, and pitches.
Customer service - Build confidence handling escalations, complaints, and difficult customer interactions.
Manager development - Prepare managers for performance reviews, difficult feedback conversations, and coaching sessions.
HR and people operations - Practise sensitive conversations such as disciplinary discussions or employee relations cases.
Onboarding - Give new starters a safe space to practise conversations before their first real interactions with customers or colleagues.
How does it work?
There are three stages to Practice: Build, Practice, and Improve.
Build
Administrators and L&D content creators author simulations using an AI-guided wizard, working through three dedicated steps - Set the Scene, Success Criteria, and Character. Each step has its own prompt box, so you build up the scenario, the scoring, and the character one piece at a time, uploading any relevant company documents or policies as context along the way. The AI populates each section as you go, which you can then review and refine before publishing.
Practice
Learners access their assigned simulations from Learn:Up. Before starting, they see a briefing that explains the scenario and what they will be assessed on. During the simulation, they have a live conversation with the AI character via voice or text. The character responds in real time, pushes back where appropriate, and adapts based on how the learner handles the conversation.
Improve
At the end of each session, learners receive a detailed session summary. This includes their overall score, how they performed against each success criterion, their top strengths, and specific areas to work on. Learners can download their summary, and Administrators can view all session results in Reporting.
Who uses AI Simulations?
There are two main roles in Practice:
Administrator - Creates and manages simulations, assigns them to learners, and views reporting. This is typically an L&D manager, HR professional, or sales enablement lead.
Learner - Accesses and completes assigned simulations from Learn:Up. Receives a session summary after each conversation.
📌 Note User roles in Practice are managed through Learn:Up. Changes made in Learn:Up are reflected in Practice automatically. See the Setting Up Practice article for more detail. |
FAQs
Is Practice available in languages other than English?
Yes. Practice now supports multiple languages, with admins choosing which are available to learners in Global Settings. Don't see a language you need? Get in touch - additional languages are available on request.
Where is our data stored?
Practice is hosted on AWS. The default region for EU customers is eu-central-1 (Frankfurt, Germany). Speak to your account team about regional preferences during onboarding.
Is our data used to train AI models?
No. Data processed through Practice is not used to train any AI models. All third-party AI providers operate under Data Processing Agreements. See the Security and Data Privacy article for full details.