Customer Support is here to help with questions and requests. There are certain processes we can assist with and some that we cannot.
When contacting Support, you'll want to provide as many details as possible.
Please try to include the following:
Description of issue
Steps to replicate (if applicable)
Screenshots or screen recordings
Relevant user information
Relevant content information (name and/or link to training)
Provide the date and time of occurrences
Here are great examples of troubleshooting and request emails sent to Support:
(Troubleshooting)
(User Import Request)
WorkRamp Connect Slack Instance
If you are a member of WorkRamp Connect, we encourage you to use your specific channel made for your Company and tag @WorkRamp Support. If you do not have a company-specific channel, please reach out to support@workramp.com or leverage the chat button to contact Support from the bottom right corner of your WorkRamp page.
User Imports, Data Imports, Bulk Deactivation and Deletion
We have a variety of templates to assist with importing users and data for both Employee and Customer Learning Cloud. For more details on the imports we support, please navigate to the following help articles for the related platform:
Requests that Support does not assist with:
Assigning or unassigning content
Adjust access permissions (i.e Editor or Reporting access)
Adjust Academy segments
Copying or deleting trainings
Best practices (questions on this should go your customer success team)
You can also attend one of our office hours for live assistance: https://academy.workramp.com/events
FAQ
Do I contact WorkRamp Support to generate an API token?
No, you no longer need to contact the Support team to generate an API token. Please follow the steps in our help article to generate your API token.