Employee Learning Cloud
Improved Accessibility: WCAG 2.2 Compliance for Learner Portals
At WorkRamp, we are committed to ensuring that every learner can access and engage with training content without barriers. Following our previous initiative to meet WCAG 2.1 standards across all learner-facing portals, we have now updated these same areas to be WCAG 2.2 accessible. To find out more visit our accessibility statement (here)
These updates focus on improving navigation, interaction, and input for users with disabilities, ensuring our platform remains a leader in inclusive design.
Accessibility isn't a one-time project; it's a core part of how we build. By moving to WCAG 2.2, WorkRamp ensures your organization remains compliant with evolving international standards and legal requirements, while providing a best-in-class experience for your entire workforce.
New Updates: AI Simulations
We have expanded the capabilities of AI Simulations to ensure they function just like any other learning object within WorkRamp. These updates make it easier to reward learners, manage content, and track performance across the platform.
1. Assign Badges and Certificates
You can now incentivize and reward learners for completing AI Simulations. Just like with standard Guides or SCORM content, you can attach a custom badge or a downloadable PDF certificate to an AI Simulation. Once a learner achieves the required passing score or completion status, their badge will appear on their Learner Home page, and their certificate will be emailed to them automatically. (learn more)
2. Copying AI Simulations
To speed up your content creation workflow, AI Simulations can now be duplicated. If you have built a complex role-play scenario that you want to tweak for a different department or region, you can simply "copy" the simulation. This creates a clone of the original, allowing you to edit the persona or parameters without starting from scratch. (learn more)
3. Unassigning AI Simulations
Admins now have the flexibility to unassign AI Simulations from learners. If a training requirement changes or a simulation was assigned in error, you can remove the assignment via the learner's profile or the bulk assignment tool, ensuring your reporting and learner dashboards remain accurate.
4. Manager Dashboard Visibility
Managers can now view AI Simulation progress for their direct reports directly from the Manager Dashboard. This provides a high-level snapshot of who has started, completed, or is overdue on their simulation-based role plays. (learn more)
5. Direct Link to Insights
We’ve added a "Direct Link" within WorkRamps Insights page which takes you straight to the dedicated Insights dashboard within AI Simulations. This removes any filtering and jumps immediately into performance data, such as common feedback trends and average scores across all your AI Simulaitons. (learn more)
6. Report Builder Integration
AI Simulations are now a selectable data type in the Report Builder. You can create custom reports to track specific simulation metrics alongside your other training data.
look for "AI Simulations" in the content type filters. (learn more)
7. Analytics Studio Support
For deeper data exploration, AI Simulations have been added to Analytics Studio. You can now use natural language queries or custom visualizations to analyze how AI role plays are impacting your team’s readiness. Simulations will appear as a content category within the "Assignments" topic. (learn more)
8. Include in Workflows
AI Simulations are now compatible with WorkRamp Automations. You can trigger specific actions based on AI Simulation events—for example, automatically enrolling a learner in a "Level 2" Path once they pass their "Level 1" AI Simulation. (learn more)
9. Content Export Inclusion
When you export your training catalog via CSV, your AI Simulations will now be included in the list. This ensures your external records and audits have a complete view of all available training modules, including simulation-based content. (learn more)
10. Learner Bookmarking
Learners can now "bookmark" AI Simulations from their library. This allows them to easily save specific role-play scenarios for future practice or quick reference, appearing in their "Bookmarked" tab on the Learner Home. (learn more)
11. Salesforce Sync Integration
AI Simulations are now fully supported in the WorkRamp-Salesforce sync. If you use Salesforce to track your team's enablement, simulation data will now flow into your CRM automatically—no manual uploads required. (learn more)
Data synced to Salesforce:
User Info: Assignee name/email, Assigner email.
Milestones: Assigned date, completion date, and due date.
Performance: Passed status, percent complete, and score.
Metadata: Content ID and Training Type (clearly labelled as "AI Simulations").
Context: User groups, tags, and (coming soon) the specific Learning Path context.
12. Email Digest Updates
AI Simulations are now included in the daily and weekly Email Digests sent to Admins and Managers. They contribute directly to:
Team Completion Rates: Your aggregate completion percentages now reflect simulation progress.
Overdue Counts: If a learner misses a deadline for an AI Simulation, it will be flagged in the "Overdue Assignments" section of the digest. (learn more)
Folders for Groups
This release brings a long-requested quality-of-life upgrade for admins managing large learner populations: Folders for Groups. You told us the Groups page was getting hard to navigate, and we listened. Admins can now organise Groups into a flexible, nested folder hierarchy — making it faster and more intuitive to find, manage, and export the groups that matter.
Folders for Groups is a new organisational layer on the Admin Groups page. Admins and users with Groups Management permission can now create named folders — and nest folders inside other folders — to structure groups in whatever way makes sense for your organisation. Each folder row displays at-a-glance counts of the total members and total rules contained across all of its nested content, so admins always know what’s inside without having to open it.
The Groups page also gains three new navigation views alongside the main folder tree:
Recent tab showing the groups the current admin has accessed most recently
Created by Me tab that filters to folders and groups the current user owns
Full cross-level search bar that returns matching folders and groups at any depth.
You asked, we listened. As group lists grew, the flat single-page layout made it increasingly hard for admins to stay organised — search alone wasn’t enough. Folders for Groups gives teams the same structured, folder-based experience they already enjoy in Report Builder, applied directly to Groups. Whether you manage ten groups or ten thousand, you can now build a folder structure that reflects your organisation, find what you need instantly, and spend less time scrolling.
How to use it
Admins and users with Groups Management permission can manage folders from 'Admin' > 'Groups'.
To create a folder: select 'New Folder' from the Groups page. Enter a name and save. Folders can be created at the top level or inside an existing folder.
To rename a folder: open the kebab menu (⋮) on the folder row and choose 'Rename'.
To move a folder or group: open the kebab menu (⋮) and choose 'Move'. A tree picker opens — select the destination folder, or create a new folder on the fly and move straight into it.
To delete a folder: open the kebab menu (⋮) and choose 'Delete'. A confirmation warning will appear, noting that all contents will be permanently removed.
To view recently accessed groups: select the 'Recent' tab in the left-hand navigation.
To view groups and folders you created: select the 'Created by Me' tab.
To search across all folder levels: use the search bar at the top of the Groups page.
To export groups within a folder: navigate into the folder and use the 'Export CSV' action to download a list of the groups it contains.
New feature — Content Folder & Library API Enhancements
What it is
We've added three new API capabilities that give developers programmatic control over content folder permissions and library access:
These endpoints give developers the tools to automate content access workflows end-to-end — assigning folder permissions and controlling library visibility without any manual steps in the admin UI. Library IDs can now be resolved via API, removing a previous manual lookup step.
How to use it
Full API documentation will be available on the WorkRamp developer portal once live. Reach out to your Learning Pool contact for early access details.
1. Delete a Content Folder
A new DELETE /api/v1/item_folders/{id} endpoint mirrors the existing UI behaviour for removing a content folder. The API returns a 409 Conflict if the folder is non-empty or referenced by active workflows, and a 403 Forbidden if the folder is locked.
2. Manage Folder Permissions
The existing PATCH /api/v1/item_folders/{id} endpoint now accepts a permissions parameter, allowing developers to assign users and groups to a folder with a specific role in one call:
"permissions": {
"users": [{ "id": 8228, "role": "full_editor" }],
"groups": [{ "id": 3212, "role": "read" }]
}
Valid roles: full_editor, limited_editor, edit, assign, read
Important behaviour:
Providing permissions replaces all existing folder permissions
Passing an empty permissions object clears all permissions
Omitting permissions entirely leaves existing permissions unchanged
3. Get Libraries
Two new read endpoints make it possible to look up library IDs programmatically, without needing to check the admin UI:
GET /api/v1/elc/universities— returns a paginated list of all libraries (includes id, name, group_ids, user_ids, is_private, and more)GET /api/v1/elc/universities/{id}— returns a single library by ID
Note: WorkRamp uses "university" and "library" interchangeably in the API, consistent with existing endpoints.
4. Manage Library Access
A new PATCH /api/v1/elc/universities/{id} endpoint lets developers control who has access to a library:
{
"is_public": true,
"users": [8228, 5555],
"groups": [3212, 1272]
}
Important behaviour:
Providing users and/or groups replaces existing access
Passing an empty array removes all users/groups from the library
Omitting a field leaves it unchanged
Customer Learning Cloud
Improved Accessibility: WCAG 2.2 Compliance for Learner Portals
At WorkRamp, we are committed to ensuring that every learner can access and engage with training content without barriers. Following our previous initiative to meet WCAG 2.1 standards across all learner-facing portals, we have now updated these same areas to be WCAG 2.2 accessible. To find out more visit our accessibility statement (here)
These updates focus on improving navigation, interaction, and input for users with disabilities, ensuring our platform remains a leader in inclusive design.
Accessibility isn't a one-time project; it's a core part of how we build. By moving to WCAG 2.2, WorkRamp ensures your organization remains compliant with evolving international standards and legal requirements, while providing a best-in-class experience for your entire workforce.
Folders to Segments
This release brings a long-requested quality-of-life upgrade for admins managing large learner populations: Folders for Segments. You told us the Segments page was getting hard to navigate, and we listened. Admins can now organise Segments into a flexible, nested folder hierarchy — making it faster and more intuitive to find, manage, and export the Segments that matter.
What it is
Folders for Segments is a new organisational layer on the Admin Segments page. Admins can now create named folders — and nest folders inside other folders — to structure Segments in whatever way makes sense for your organisation. Each folder row displays at-a-glance counts of the total members and total rules contained across all of its nested content, so admins always know what’s inside without having to open it.
The Segments page also gains three new navigation views alongside the main folder tree:
Recent tab showing the Segments the current admin has accessed most recently
Created by Me tab that filters to folders and Segments the current user owns
Full cross-level search bar that returns matching folders and Segments at any depth.
You asked, we listened. As Segments lists grew, the flat single-page layout made it increasingly hard for admins to stay organised — search alone wasn’t enough. Folders for Segments gives teams the same structured, folder-based experience they already enjoy in Report Builder, applied directly to Segments. Whether you manage ten Segments or ten thousand, you can now build a folder structure that reflects your organisation, find what you need instantly, and spend less time scrolling.
How to use it
Admins can manage folders from 'Contacts' > 'Segments'.
To create a folder: select 'New Folder' from the Segments page. Enter a name and save. Folders can be created at the top level or inside an existing folder.
To rename a folder: open the kebab menu (⋮) on the folder row and choose 'Rename'.
To move a folder or Segment: open the kebab menu (⋮) and choose 'Move'. A tree picker opens — select the destination folder, or create a new folder on the fly and move straight into it.
To delete a folder: open the kebab menu (⋮) and choose 'Delete'. A confirmation warning will appear, noting that all contents will be permanently removed.
To view recently accessed Segments: select the 'Recent' tab in the left-hand navigation.
To view groups and folders you created: select the 'Created by Me' tab.
To search across all folder levels: use the search bar at the top of the Segments page.
To export groups within a folder: navigate into the folder and use the 'Export CSV' action to download a list of the Segments it contains.
Coming Soon...
Employee Learning Cloud
Guides API
Providing a robust set of read-only (GET) APIs that allow your organization to instantly extract full guide details, along with metadata, and real-time learner progress directly from the platform.
WorkRamp MCP
WorkRamp’s Model Context Protocol (MCP) Server bridges the gap between your training material and your AI assistants (LLMs like Claude or ChatGPT) to securely read, search, and navigate your complete library of WorkRamp guides and assignment data.
Trash/Restore
Complete peace of mind and total control over your content lifecycle. If a critical folder, Guide, or entire Learning Path is accidentally deleted, your team can instantly restore it exactly as it was—including all its nested files and structures—with a single click. There's no risk of broken links, lost progress, or missing pieces, meaning zero downtime for your employees and zero wasted hours spent recreating lost work
Customer Learning Cloud
Academy Portal Translation
Effortlessly scale your customer education and partner certification programs across diverse communities, by delivering a fully localized Academy portal experience. Eliminating learning friction, accelerating time-to-value, and boosting product adoption without adding any manual content translation overhead for your admin team.
Bulk Invite Contacts
Admins will have the ability to Invite net-new contacts and all associated registration fields.
Custom Permissions
Granular Admin Roles are heading your way! Admins will have the power to delegate specific roles without handing over the "keys to the kingdom."
Enhancements to Collections
Ability to include additional training types (Certifications, Paths and Events) within Collections.
Prerequisites
Required content or conditions that a learner must successfully complete before progressing to subsequent parts of a curriculum .