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Supported File & Browser Types

Employee Learning Cloud & Customer Learning Cloud: List of the file types and browsers that WorkRamp supports

Written by Support
Updated yesterday

When uploading videos, audio, images and documents, these are the file types that WorkRamp supports.

Please note the maximum file size for an uploaded file is 5GB.

Video

.mpg  |  .mpeg  |  .avi  |  .flv |  .mp4  |  .wmv | .mov (limited)

Audio

.mp3  |  .wav  |  .aac  |  .ogg  | .m4a

Images

.jpg  |  .jpeg  |  .png  |  .gif

Documents (Available for Preview)

While you are able to upload or add any file type to your guide or resource, the only files that we will be able to preview for you have the following formats:

.doc  |  .ppt  |  .xls  |  .pdf  |  .docx  |  .pptx  |  .xlsx 

Recommended Browsers

Google Chrome | Mozilla Firefox

FAQ

Q: I'm trying to upload a video, but nothing pops up for me to select the file.

A: Your browser may need to be updated to the latest version. You can update it to the latest version by going to your browser settings.

Q: WorkRamp seems to load in Safari or Edge. Why can't I just use that?

A: WorkRamp may load in other browsers, but the supported browsers that it was built to work in are Chrome and Firefox, so we cannot guarantee that WorkRamp will always act as expected if working in a different browser type.

Q: Do these recommendations only apply to Admin?

A: No, the accepted file types and supported browsers apply to all WorkRamp users no matter the permissions, so that includes Learners.

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