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What do I do when I see a "MissingKey" Message for my SCORM object?
What do I do when I see a "MissingKey" Message for my SCORM object?
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Written by Support
Updated over 3 weeks ago

How To Resolve

With SCORM modules, in rare cases you may come across the following error message: 

MissingKeyMissing Key-Pair-Id query parameter or cookie value 

If so, this indicates cookies are not enabled in your web browser. To resolve this error follow the steps below:

  1. Check that your browser allows pop-up windows 

  2. Enable third-party cookies

  3. Make sure you have the most up-to-date version of Adobe Flash installed 

  4. Clear out your cache

  5. Confirm that https://[your enterprise].workramp.com is allowlisted

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