WorkRamp currently supports the following languages:
German / Deutsch (DE)
English (US)
French / Français (FR)
Indonesian (ID)
Italian / Italiano (IT)
Japanese / 日本 (JA)
Korean / 한국어 (KR)
Dutch / Nederlands (NL)
Brazilian Portuguese / Português (PT)
Swedish /Svenska (SE)
Vietnamese / Tiếng Việt (VN)
Simplified Chinese (Mandarin Chinese) / 中文 (CN)
Setting a Default Language
If looking to set a language other than English as the default language for your WorkRamp instance, start by having an admin go to the Enterprise Settings page. In the "Language" section, you can use the drop down menu to select an available language.
Note: The language setting will only translate the WorkRamp system language. This will not translate the content itself.
If your company has users from a variety of languages, we recommend keeping the default language as English and provide the Learner help article to your Learners to guide them in setting up the default language for their individual user profile.
Why am I seeing a French language popup?
What is this popup?
The popup is a Learn:Up language notice. It helps us meet Quebec's French-language requirements. It is not a browser prompt or something your admin has set up.
When we think you are visiting from Quebec, we show the platform in French (Canada) and display this message at the bottom of the screen:
Based on your location, we have set the language to French (Canada). You may confirm this selection or switch to English.
The message appears in both French and English, with two buttons: Switch to English and Confirm.
When does it appear?
The popup only appears when both of these are true:
Your internet connection appears to be in Quebec, Canada.
You haven't chosen a language in this browser yet.
We work out your location from your internet connection, not from your device's GPS or your profile. Everyone else sees the platform in its usual language, with no popup.
The notice works the same way in every Learn:Up site and Academy.
Why am I seeing it if I'm not in Quebec?
Sometimes a connection looks like it's in Quebec when it isn't. This most often happens to people elsewhere in Canada, such as Ontario. Common reasons:
VPN or company network. Your organisation's VPN, proxy or security service may route your traffic through a server in Quebec.
Mobile data or hotspot. Some mobile carriers register their connections to an address in Montreal.
Private relay services. Privacy tools such as iCloud Private Relay can route your traffic through another city.
Location lookup isn't perfect. Location services can't always tell which province a connection is in, especially near the Ontario–Quebec border.
This is also why the popup can come and go. Your connection changes when you move between home, office, VPN and mobile data. You might also be on a new device or browser, or in a private window, where your language choice hasn't been saved yet.
How do I switch back to English?
In the popup at the bottom of the screen, select Switch to English (Passer à l'anglais).
The page reloads in English.
Your choice is saved in that browser for two years, so the popup won't come back there. You only need to choose again if you:
use a different browser or device
use a private or incognito window
clear your browser's cookies
If you'd like to use French, select Confirm instead, and we'll remember that choice the same way.
FAQ
Can I turn the popup off for my site or Academy? No. It's part of how Learn:Up meets Quebec's language requirements, so there's no setting for it. Your localisation settings and custom code don't affect it.
Does it change my site's language settings? No. It only changes the language for that one person in that browser. Your default language and other settings stay the same.
One of my learners keeps seeing it. What should they do? Ask them to select Switch to English once in each browser they use. If it keeps coming back in the same browser, check whether that browser clears cookies when it closes.
I still need help. Contact Learn:Up Support. If you can, include the learner's public IP address (from a site such as whatismyipaddress.com) and whether they were on a VPN or mobile data when the popup appeared. That helps us confirm where the connection appeared to come from.