To get started, navigate to the Settings page of your Academy, select General and go to the Emails section. Fill out the Display Name for the sender of the emails that come from your Academy. You can optionally set up a Reply-To Address. This address will be used for the "Support" link in the footer of the Academy emails. If this isn't configured, the Support link will send an email to the WorkRamp Support team.

Under 'Customer Sender Address' click [Connect a Domain].

In the pop-up window, enter your custom domain for your email sender address and hit [Save].

Beside the 'Not Verified' Status, click on the [DNS Settings] button.

You will need to install the records in the pop-up window in your DNS provider. Once complete, check the box for "I've added these Records" and click [Verify Domains].

If successful, you will see a Verified status on the bottom left of the pop-up window.

You will also see a Verified status on the DNS pop up window to confirm the setup is complete.

Here is how your Email Settings will appear after the setup is finished.

Here is an example of how the emails will appear to Academy users:

Note: For an example of when a custom sender address is not set up, you can see more in this article: http://help.workramp.com/en/articles/6625415-academy-email-customizations-and-reminders

Troubleshooting

If you receive a CNAME error, we recommend checking SendGrid's documentation.