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Microsoft Teams Chat Integration

Integrate Microsoft Teams with WorkRamp to send notifications to users via Teams

Written by PM team

This Help Article will walk you through the following aspects of the Outlook Calendar integration:

  1. Enabling Teams Chat in WorkRamp

  2. Types of messages available

  3. FAQ

In order to enable the Teams Chat integration, you must have someone who has Teams administrator credentials (i.e. someone who can approve applications) and WorkRamp admin access. Only available for the Employee Learning Cloud.

Enabling Teams Chat in WorkRamp

To get started with the setup, navigate to Settings > Integrations > Teams - Chat

On the Teams - Chat page, click either "Enable" button which will redirect you to Teams to authenticate the integration.

Once enabled, you have the ability to enable automatic notifications to users and/or congratulatory messages to Teams Channels.

Installing WorkRamp Teams App

The final step to ensure chats are sent to Learners Teams instance is to install the WorkRamp Teams app on the Admin's instance, and provide access for all additional users.

Once Admin access is granted, the Teams App will automatically be installed on all Learners' instances when the next notification is sent to them.

Instructions for installing WorkRamp bot for a user:

  1. Download WorkRamp - Teams App.zip

  2. Go here: https://teams.microsoft.com/_#/apps

  3. Click "Manage your apps" at the bottom left

  4. Click "Upload an app" in the top middle

  5. Click "Upload a custom app"

  6. Choose the zip file & install

Types of messages available

Reminder Messages

  • Enable direct messages on training assignments

  • Enable direct messages on training reminders

These are messages sent directly through the WorkRamp app to individuals notifying them when they have been assigned a training (includes guides, challenges, paths, & SCORM).

There are two types of reminders sent via Chat:

  1. Due Date Reminders: remind users that the due date of a training is approaching

  2. Overdue Reminders: remind users that they have passed the due date

Automatic reminder messages are sent based on your account's Email Settings.

FAQs

  1. Do other users in my organization need to download the app within Teams in order to begin receiving notifications?

    1. No, the installation of the WorkRamp app with each Learner's Teams instance will occur automatically when they receive the first notification after the integration has been enabled.

  2. Can I use GCC environments?

    1. It has not been tested, but we believe that Standard GCC should work. At this time, though, GCC High would not work.

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WorkRamp - Teams App.zip
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