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Custom Academy Pages

Customer Learning Cloud: Customer Academy Pages

PM team avatar
Written by PM team
Updated over 3 weeks ago

Pages in the Academy allow you to create and present content to your learners. You will find both Index (content) Pages and Custom Pages in the Academy Admin Console that enable you to curate content and build learning experiences for your learners.

Managing Index Pages

When you set up your Academy, you will find Index Pages for each content type (Collections, Paths, Certifications, and Events) that allow you to arrange content on these pages to users. On Index Pages, you can only display one content type (for example, the Paths page will only display Paths) and all articles of that content type will display on this page automatically.

When you click into an Index Page, you will find all articles of that type in this Academy. For example, on the Certifications Index Page, you will see all Certifications that have been created in this Academy. Any time you create new articles, they will automatically be added to the bottom of the "All" Section.

Customizing Index Pages

On this page, you can customize the following:

  • Page Title: The title that appears in the Academy Banner on a page

  • Page Description: The description that appears beneath the Page Title in the Academy Banner

  • Navigation Title: The title that appears for the page's tab in the academy's sub-navigation

  • Featured & All Section Titles: The titles that appear at the top of the Featured and All Sections

Any changes to these fields on Index Pages will automatically save and publish to the Academy.

Featuring Content

You can add or remove content from the Featured section by clicking the toggle in the "Featured" row. This is a great way to highlight new or important content you want Learners to notice when they navigate to this page.

If you don't have any content in the "Featured" section or the Learner viewing this page doesn't have viewer access to the Featured content, they will not see this section.

Index Page Visibility

If an Index Page is "Published," any Learner in the Academy will be able to view this page. They will only be able to view the content they have visibility access to (according to each article's "Visibility Settings").

If you do not want an Index Page to be shown to learners, you can hide them by selecting "Unpublish" at the top of the page.

Managing Custom Pages

Custom Pages allow you to create pages that combine different content types and organize them in order to create a more personalized learning experience for your learners. You can create pages that are specific to your learning program to help guide your learners to what they need.

Create Custom Pages

To get started with Custom Pages, select the “+ Add Page” button in the upper right corner.

You will be prompted to give your Custom Page a Page Title, Description, URL Slug, and Navigation (tab) Title that will display to the learner. You can also add visibility settings if you want to limit what types of users can view this new page.

For example, here we are creating a page for admin users our product, so we want to only show this to Admin users.

Note: Visibility Settings apply at both the Page level and Content level. Learners will only see pages they have visibility access to based on their Segment settings. Learners will only see the content on those pages that they have access to, so adding content to a page does not override the content level visibility settings.

Once you click “Add,” you will be taken to customize the page. You can add Sections to this page in order to organize your content and help show a learning progression, segment out themes, group content types, etc.

For example, on this Implementation Page, we have created sections based on implementation milestones.

Within each section, you can Add Content to search and add your Academy Content.

As you make changes to this page, the draft will save in the Admin Console. Once you are ready to make this page live, click the “Publish” button to save the draft.

Custom Page Visibility

On Custom Pages, the Learner Visibility is controlled both at the Page and Content level.

In the Page Settings, you can control which Segments have access to this page. If a learner does not have access to a given page, they will not see this page in the Academy sub-navigation. If they are given a direct link to a page they don't have access to, they will not be able to view the page.

If a Learner has access to a Custom Page, content level visibility settings will still apply. A learner will only see the content they have visibility access to based on the segments they are included in.

If you need to hide a custom page from all learners, you can "Unpublish" the Custom Page and it will no longer show in the Academy.

Editing Custom Pages

Editing Page Settings

From the overflow menu on this page, you can edit the Visibility settings to update what Contact Segments can view the page in the Academy. You can delete a Custom Page from this menu as well.

Any changes made in the Settings menu will be saved when you click "Save" on the settings drawer.

Editing Page Content

Any changes made to the Page Content will be saved as a draft in the Admin Console, but will not be published until you click the "Publish" button and set those changes live.

When you make any changes to a Custom Page, you will notice the the “Publish” button re-enables - the draft will not be live for Learners until you click "Publish." Learners in the Academy will only ever see the currently saved version of the page.

If you have made unpublished changes to a Custom Page and want to revert back to the currently saved version, you can select "Revert Changes" in the overflow menu to restore the currently published version of the page in the Admin Console.

Academy Page Navigation Order

Once you have published your page settings, you can return to the main “Pages” page to update the order your pages appear and set this page live to Learners.

Pages will display in the Academy Sub Navigation bar in the order they appear on this page. Click the sort icon in the leftmost column and drag pages to where you want them to appear.

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