February Product Updates
We are excited to announce our latest offering for Customer Education in the Customer Learning Cloud -- WorkRamp Communities. With WorkRamp Communities, you can:
🧠 Scale product knowledge: Connect customers through discussion forums and peer-to-peer learning
🗣️ Get valuable feedback and user insights: Collect real-time customer feedback and product feature requests to shape your roadmap and strategy
📢 Create a central location for product updates and company announcements: Customers always know where to go for up-to-date information
📊 Measure the impact of your customer and partner programs: Measure community engagement metrics to get buy-in for your programs
Check it out and reach out to your Customer Outcome Manager to learn more.
Other product updates to our Employee LMS and Customer LMS are detailed below.
We introduced two new AI Assist features to our Guide editor to help with image generation and video transcripts. The AI generated images can be inserted into Guide content and be used to add a cover image to your guide. The video transcripts can create both captions and learner-visible transcripts for videos uploaded in your guide. Both features require that the AI Assist feature be turned on in your Enterprise settings.
☁️ Customer Learning Cloud
Academy Admins can save, edit, and delete reports they build in the Report Builder. This makes it easier for admins to run regular reports without having to build a report each time.